Include confirmed facts first
Start with carrier, waybill number, current milestone, last update time if available, and estimated delivery if confirmed.
Explain exceptions carefully
When a shipment is in customs, delayed, or waiting for delivery appointment, avoid over-promising. State what is known and what action is being taken.
Tracking update template
Shipment update: Carrier, waybill, current status, estimated delivery, next monitoring action, and whether the customer needs to provide documents or confirmation.
FAQ
What should a tracking update include?
It should include carrier, waybill, milestone, estimated delivery, exception notes, and any required customer action.
How can Ecloud Go help?
Ecloud Go includes a shipment tracking update writer that formats carrier, waybill, milestone, and ETA information into a customer-facing message.